Our Flower Returns, Refunds & Complaints Policy

Fresh Flower Guarantee in Northolt

At Flower Delivery Northolt, our commitment is to delight every customer with beautiful, fresh flowers delivered right to your doorstep or workplace. As a trusted local florist, we guarantee that every bouquet and floral arrangement we send to Northolt homes and businesses represents the highest standards of quality and care. If you’re unsatisfied with an order or something isn’t as expected, please refer to our clear policy outlined below.

Damaged-on-Arrival Policy

Your flowers should arrive in perfect condition, just as fresh as when they left our shop. On rare occasions, flowers can be damaged during transit despite our careful packaging. If your flowers arrive damaged or significantly wilted, please let us know as soon as possible within 24 hours of delivery. To help us resolve the matter quickly, we may request a photo of the flowers upon arrival. This enables us to both improve our service and assist you swiftly with a solution.

Flower Freshness Window

We pride ourselves on providing only the freshest flowers available in Northolt. Our arrangements are crafted to last a minimum of 5 days with proper care. Alongside your flowers, we include care instructions designed to maximise their lifespan. If you follow these instructions and your flowers do not remain fresh for at least 5 days after receipt, please contact us promptly. Our fresh flower guarantee covers premature wilting within this window, ensuring you receive a vibrant, long-lasting display every time you order.

Refund and Replacement Options

Your satisfaction is our priority. If you receive flowers that are damaged, not as described, or fail to meet our freshness guarantee within 5 days, you are eligible for either a full replacement or a refund, depending on your preference. Our team will review your order and the details provided, and once assessed, arrange for your chosen resolution as quickly as possible. In some cases, we may also offer a partial refund if only part of the bouquet is affected. We endeavour to process all claims promptly, so you can enjoy beautiful flowers without worry.

Complaints Process

We value every comment and concern, as they help us maintain our reputation as Northolt’s trusted local florist. If you have a complaint about your order or any aspect of our service, please contact our customer team within 5 days of your delivery. Provide as much detail as possible regarding your order and the issue experienced. We aim to acknowledge all complaints within 1 business day and provide a proposed resolution within 3 business days. Your feedback is essential to us, and we are committed to resolving every complaint fairly and transparently.

Serving Northolt Households and Businesses

Flower Delivery Northolt is proud to be a dedicated local florist, supporting both household and business customers in our community. Our returns, refunds, and complaints process is designed with your needs in mind, allowing you to order with confidence knowing your satisfaction and flower freshness are fully guaranteed. Thank you for choosing us for all your flower delivery needs in Northolt.