Flower Delivery Northolt Terms and Conditions

Introduction

Welcome to the terms and conditions for Flower Delivery Northolt. These terms govern your use of our online flower delivery services throughout Northolt and neighbouring areas. Please read these terms thoroughly before placing an order. By using our website and services, you accept these terms in full. If you disagree with any part, please refrain from using our service.

Scope of Terms

These terms apply to all customers placing flower delivery orders with us via our website for delivery in Northolt and surrounding regions. Whether you are purchasing as an individual or on behalf of a business or institution, your use of our service is subject to these conditions.

Order Process

To place an order for online flower delivery in Northolt, customers must select products from our website and follow the online checkout process. Full completion of required information, including recipient details, delivery address, preferred delivery date, and any special instructions, is necessary for the successful processing of your order.

Upon confirming your order, you will receive an email acknowledgment summarising your chosen products, delivery date, and recipient details. This acknowledgment does not constitute acceptance of your order. Acceptance occurs when we send a separate confirmation indicating dispatch of your flowers. Should we be unable to fulfil your order for any reason, we reserve the right to decline the order and will notify you promptly, providing a refund if payment has already been made.

Product Availability and Substitution

Our range of flower arrangements and products are subject to availability. While we strive to accurately reflect stock levels, there may be occasions where certain flowers or items are unavailable due to seasonal variability or supply issues. In such cases, we reserve the right to substitute unavailable flowers with similar items of equal or greater value and appearance. We will make reasonable efforts to inform you of significant changes to your selected items prior to dispatch.

Delivery Services

We provide flower delivery services within Northolt and nearby areas, subject to our defined delivery zones. Delivery charges, timeframes, and available delivery windows will be made clear during the ordering process. We endeavour to deliver on your chosen date, but times cannot be guaranteed due to factors beyond our control, including traffic and weather conditions.

If the recipient is unavailable at the time of delivery, flowers may be left with a neighbour, at a safe location, or returned to our store for rearrangement of delivery as instructed by the customer. Delivery will be deemed completed once flowers are left at the nominated address or with an authorised recipient.

Payments

All prices for flower delivery Northolt products and services are stated in Pounds Sterling (£) and include Value Added Tax (VAT) where applicable. Payment in full is required at the time of order. We accept major credit and debit cards, as well as other online payment methods indicated at checkout. All transactions are processed securely, and you confirm that you are authorised to use the chosen payment method.

Your payment shall be deemed as offering to purchase products under these terms. Orders will not be processed until payment is received in full. In the event of payment failure, your order may be declined or delayed until the issue is resolved. We reserve the right to cancel your order if payment irregularities are detected.

Cancellation and Amendments

You have the right to cancel or modify your flower delivery Northolt order in accordance with the guidelines below:

• Cancellations or order changes must be requested as soon as possible, ideally at least 24 hours prior to the scheduled delivery date.
• If your order has already been prepared or dispatched, cancellation or changes may not be possible. In such situations, we will do our best to assist but cannot guarantee amendments.
• To request a cancellation or change, please provide your order reference and details. Refunds for cancelled orders will be processed to the original payment method within a reasonable period.
• Bespoke or personalised orders may not be eligible for cancellation or amendment if preparation has commenced.

Returns and Refunds

Due to the perishable nature of flowers, returns are generally not accepted. If you are dissatisfied due to quality concerns, missing items, or incorrect deliveries, please contact us within 24 hours of receipt, providing photographic evidence where possible. We will investigate and offer an appropriate remedy which may include replacement, partial refund, or a voucher, at our discretion.

Customer Obligations

Customers are responsible for providing accurate order, recipient, and delivery information. We cannot be held liable for failed or misdirected deliveries resulting from incorrect details. You are also responsible for ensuring the recipient is available or that suitable arrangements are made for receipt of the flowers at the nominated address.

Liability and Limitations

We strive to ensure your complete satisfaction; however, our liability in connection with any product or service provided through flower delivery Northolt is strictly limited to the purchase price paid. We do not accept liability for indirect, consequential, or incidental losses, including loss of enjoyment, emotional distress, or missed occasions arising from delayed or non-delivery, except where such limitations are unenforceable under UK law.

Nothing in these terms excludes or limits our liability for death or personal injury resulting from our negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

Force Majeure

We will not be held responsible for any delay or failure to perform our obligations where such failure results from causes beyond our reasonable control, including but not limited to natural disasters, severe weather, transport disruptions, pandemics, acts of government, or any similar events. In the event of such circumstances, we may suspend delivery or cancel your order and notify you as soon as reasonably practicable, providing a refund if appropriate.

Intellectual Property

All content, images, product designs, and materials on our website are the property of Flower Delivery Northolt or our licensors and are protected by intellectual property laws. You may use our website for personal, non-commercial purposes only and may not copy, reproduce, modify, or distribute any content without our express permission.

Personal Data and Privacy

We value your privacy and are committed to protecting your personal data. Information collected throughout the order process is used solely for fulfilling your purchase and delivery, processing payments, and communicating with you about your order. We store and process your data in accordance with our privacy policy and applicable data protection laws.

Complaints and Queries

If you have a complaint or query regarding your flower delivery Northolt order or our services, please contact us promptly. We take all feedback seriously and will address your concern as quickly as possible in accordance with our complaints procedure.

Changes to Terms

We reserve the right to update or revise these terms and conditions at any time without prior notice. Changes will become effective once posted on our website. It is your responsibility to review these terms regularly. Your continued use of our services constitutes acceptance of any changes.

Governing Law and Jurisdiction

These terms and conditions and any disputes or claims arising from them are governed by and construed in accordance with English law. Any dispute or claim shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these terms is held invalid or unenforceable, it shall be deemed severed and will not affect the validity and enforceability of the remaining provisions.

Entire Agreement

These terms and conditions constitute the entire agreement between you and Flower Delivery Northolt relating to your use of our services and supersede all previous agreements or understandings, whether written or oral.

Note on Service Area

Please note, these terms and conditions are applicable to all online flower delivery Northolt orders placed for addresses within Northolt and the broader surrounding areas currently serviced. For clarity on our delivery zones or for any questions relating to your locality, please contact us for more information before placing your order.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Northolt, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Northolt.

For assistance with orders, returns or account queries, please fill out the Contact Us form.